UserBlaze

Never lose a key customer again.

Using proprietary algorithms to predict churn from 70+ signals, UserBlaze gives B2B SaaS key account managers the best possible chance at retaining key accounts.

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Its like hiring a dedicated team of analysts for each key customer, working 24x7 to recognize even the smallest of risks.

Monitor, analyze & learn

We eliminate blindspots because you simply can't risk having any

Insights

Monitor every metric that matters, not just the typical signals.

Gain a deeper understanding of customer behavior by tracking a wide range of data points, so that you can identify early warning signs and opportunities for improvement. Address the root causes of churn, rather than just responding to its symptoms.

Product adoption

Ensure deep integration into your customer's workflow and processes

Healthy product adoption is key to long term retention, but it can be hard to monitor key signals that can make or break your long-term relationship. UserBlaze guides you to make sure your product is deeply integrated into your customer's workflow.

AI powered analysis

Understand better and take action with AI assitance

UserBlaze AI helps you understand customers and nudges you in the right direction to better retention and value delivery.

Deep learning

Every tracked account benefits your other accounts

Your customers' behavior is unique to your product, so UserBlaze learns patterns from each customer to better understand and predict other customers' behavior when using your product.

customer retention • churn analysis • churn risk • user engagement • active churn • passive churn • usage patterns • customer behavior • subscription cancellation • customer feedback • account health • product usage • customer satisfaction • engagement score • user activity • renewal likelihood • nps score • customer loyalty • at-risk accounts • upsell opportunities • customer metrics • product adoption • support tickets • feature usage
customer retention • churn analysis • churn risk • user engagement • active churn • passive churn • usage patterns • customer behavior • subscription cancellation • customer feedback • account health • product usage • customer satisfaction • engagement score • user activity • renewal likelihood • nps score • customer loyalty • at-risk accounts • upsell opportunities • customer metrics • product adoption • support tickets • feature usage
customer satisfaction • engagement score • user activity • renewal likelihood • nps score • customer loyalty • at-risk accounts • upsell opportunities • customer metrics • product adoption • support tickets • feature usage• product usage • account health • customer feedback • subscription cancellation • customer behavior • usage patterns • passive churn • active churn • user engagement • churn risk • churn analysis •customer retention
customer satisfaction • engagement score • user activity • renewal likelihood • nps score • customer loyalty • at-risk accounts • upsell opportunities • customer metrics • product adoption • support tickets • feature usage• product usage • account health • customer feedback • subscription cancellation • customer behavior • usage patterns • passive churn • active churn • user engagement • churn risk • churn analysis •customer retention

Learning

Level up your skills with our built-in learning modules

For every behavioral signal, we have a dedicated learning section to help you understand it better and aid in your learning journey.

Sophisticated churn detection system

Get alerted before something becomes a problem

Vigilance

Never miss anything again, including your customer's internal issues.

UserBlaze tracks hundreds of public and private intelligence data points so that we can surface it to you way before it becomes a problem.

Call alerts

You'll get a call from us the moment we sense there's a serious problem

We continously scan for hundreds of problematic patterns and call as soon as something is serious, so you can save the account.

Radar

We keep a close eye on your key users and decision makers

UserBlaze understands who your power users and decision makers are and keeps a close eye on them for you.

Predictive insights

Stop playing catch up with your key accounts, we'll tell you when to start a conversation.

Instead of waiting for things to go wrong or for your customers to dictate the next step, we'll ensure you take proactive control of the situation. You'll not only build stronger relationships but also establish yourself as a trusted advisor.